Frequently asked questions
Answers about boarding your cat at Little Pawcious, our cat hotel in Geylang, Singapore: payments, what your cat needs before boarding, and what happens during their stay.
Payments
Changing dates, cancelling, and what you’ll pay.
What should I do if I need to change or cancel my booking?
Changes to bookings are free, subject to availability. Cancellations made more than 14 days before admission receive a full refund, less a 3 to 4% processing fee based on the total paid. Refunds don’t apply if your cat is turned away at admission, for no-shows, or for peak season dates.
Can I get a refund if I cancel a booking on a blackout date?
Bookings on blackout dates are non-refundable, but they can be turned into credit for a future stay.
Can I get a refund if my cat’s stay is shorter than booked?
We don’t refund unused days, but they can be turned into credit for a future stay.
Why do some dates on the booking calendar cost more?
A blackout date (peak period) surcharge may apply on public holidays published by MOM, and on other popular dates too. See which dates are peak.
Are there any charges on top of the price on the booking form?
No. The total on the booking form is the net price, and we don’t charge GST.
Before boarding
What your cat needs to be ready to stay with us.
Which vaccinations or tests does my cat need?
Cats need either F4 vaccinations or valid VacciCheck antibody blood test results. Kittens over 10 weeks old must have had at least one vaccination. If your cat can’t be vaccinated, we need a vet’s note giving the reason and certifying them fit to board for the whole stay.
Can I board a cat with behavioural problems?
Please tell us about any known aggressive or fractious behaviour in your cat’s profile in the members portal. It’s required, and we’ll arrange an in-person assessment.
Can I board an unsterilised cat?
Cats that are 8 months or older at admission, or showing signs of sexual maturity such as spraying or yowling, must be sterilised. If your cat was sterilised recently, they need at least 14 days to recover before boarding.
Does my cat need parasite prevention?
Yes. Every cat must be protected against external and internal parasites for their whole stay. Bring a pipette of spot-on treatment for us to apply at check-in, or buy one from us for $15 per cat. We accept Advocate, Broadline, Frontline, Revolution and Revolution Plus.
Can I board a cat with a medical condition?
Often, yes. We can tell you about boarding options for cats with chronic or long-term conditions (see senior cats and cats with medical needs). Please message us on WhatsApp or Telegram before booking.
During the stay
Check-in times, what’s included, and what happens if your cat gets unwell.
What are the check-in and check-out times?
Check-in is 2pm to 6pm daily, and early check-in can be arranged from 11am. Check-out is 11am to 1pm daily, and late check-out can be extended until 6pm. Choose your check-in and check-out times in your boarding form in the members portal, and we’ll confirm them with you.
What’s included in the stay?
Every stay includes daily updates, daily interaction time, daily maintenance grooming, housekeeping and disinfection, and more.
What happens if my cat needs medical attention?
If medical care is needed, we can take your cat to the nearest available vet on your behalf. With your approval, we can also give over-the-counter medication for minor ailments.
Still have a question?
Message us on WhatsApp or Telegram any time, or come and see the rooms for yourself. Viewings are by appointment.
Book a viewing
Or send us a message through our contact page.